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Ticket Operator software is the complete unmatched help desk solution.
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Ticket Operator software (Trouble Ticketing System) is the complete unmatched help desk solution for small to medium sized businesses. It allows to provide a simple, easy to use web interface for managing and tracking technical support problems.
The main characteristic of Ticket Operator are:
- Staff Personalization: each staff member can change certain points of his/her account to suit his/her needs.
- Staff Permissions: you can assign your staff members to separate departments;
- Email Forwards: the system can forward a copy of a ticket and you can use it with a provider that supports Email->Pager gateway to send notifications directly to your pager;
- Ticket statistics: the staff administrator can get any information about ticket status and staff members (number of open / closed / served tickets etc.).
For Ticket Operator Administrators:
- Runs on Apache/IIS - no proprietary web servers;
- Easy-to-use menus for managing reps, departments, categories, priorities and
statuses;
- Runs on with mySQL database;
- Built-in reports for keeping track of problems, users and support reps;
- Configurable email messages;
- Easy customizable pages to fit your organizations needs.
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Buy ($190.00) / Download (216.7 KB)
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help, desk, online, support, technical, web, problem, trouble, system, report, access
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| Download |
Avg. User Rating |
Overall |
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1%
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1%
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| 49 / 5 (total / last month) |
| 10-02-2003 |
| English |
| WinNT 4.x, WinXP, Windows2000, Linux |
| Windows NT/2000/XP with IIS 4.0 |
| No Install Support |
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