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FAQ and isssue tracking software. Winner of the User Choice Award
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FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html).
With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.supportwizard.com/customershow.htm).
The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset tracking, Sales Automation, Escalation, Workflow, and Email management within a 100% web interface. It can be purchased or hosted on our servers. A fully customized implementation and training takes just 3-4 days and the software comes with an unconditional money back satisfaction guarantee.
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Buy (Unknown) / Download (35.2 MB)
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customer support, Call Tracking, Expert Systems, FAQ, FAQs, Help Desk, Help Desk Software, Help Desk Tools, HelpDesk, Helpdesk, Problem Management, Support Software, Technical, Trouble Tickets, Unix, Windows, asset management, automated, best, bug
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1%
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| 25 / 3 (total / last month) |
| 10-09-2005 07:30:06 GMT |
| 05-05-2004 |
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| Win 3.1x, Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, WinXP, Windows2000, Windows CE, Unix, Linux, AS/400, OS/2, OS/2 Warp, OS/2 Warp 4, MAC 68k, Mac PPC |
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